Frequently Asked Questions
Has my order been sent? When will it
How much does freight cost?
When will my order arrive?
much information must I supply when making an order, and how will it be
Do you ship to P.O. Boxes?
Do you accept credit and charge cards?
I've added a product to my cart, but when I get to the
checkout it's not there - why?
Can I purchase using
mail order rather than online?
Do you have a store
that I can visit?
I don't want the item delivered
to my house - is there any other way to get it?
Are batteries included?
'free' postage just mean that you're $8 more expensive?
What methods of payment do you offer, and how do they
What happens if I order an item that
Do you sell secondhand or
returned goods, or factory seconds?
mail out a catalogue?
Where can I find
How long will my order take
How do I use Express Post?
How are products tested before sending?
How do you prevent minors from accessing your
Do you sell DVDs?
can I get extra protection for my items?
toy's not for me, what can I do?
How do I use
Why does Internet Explorer
tell me there is a security risk?
How can I make
the writing take up less room?
What will my
credit card statement read?
What will the
packaging and return address be shown as?
sell the iVibe Rabbits?
When and how much have you
donated to WSPA? Why do you do it?
Q: Do you post
A: No, we can only
post within Australia. Every country has different laws regarding
adult products, and it would be impossible to ensure that we conform with
them all. Also, the majority of credit card fraud occurs from
overseas customers, which again means that overseas orders cannot be
fulfilled. If you're from overseas, we recommend visiting one of our
recommended overseas adult stores by following this link.
Q: Has my order been sent?
A: We send a confirmation email
to the email address that you specify (unless you request otherwise)
within 24 hours of sending your order. Quite often though, these
emails will not arrive or will be filtered into your junk mail folder due
to us having the word 'sex' in our address,
email@example.com. If you'd like to confirm with us
that it has been sent and haven't received an email, just drop us a
Q: How much does freight
We offer free postage, unconditionally, on all items. No other
online adult store that we've come across offers unconditionally free
postage, with the general shipping costs ranging between $8 and $10 - even
if you're only buying something small. Although offering free
postage does reduce our profits per sale, we hope that by bringing a
fairer deal to the customer that we will get more people finding us, and
more people returning to us. Our freight is free, but if you wish
you can opt for Express Post for a flat $3 fee by choosing
it from the 'Extra
Postage Options' product category. Please note
that although the postage and handling is 'free' it is actually
covered by the nice folk at Sexy Toy Box Australia. This means
that any refunds will be made minus the postage costs incurred in the
initial sale. Purchases deemed high-risk (such as high value
purchases) may be sent via Registered Post at our
Q: When will my order
A: It depends
on your location and the time that your order was placed. At the
latest, products will be sent the day after they're ordered and paid
for. We're based in Perth, so orders to Perth should only be
1-2 days, to the Northern Territory orders generally take
3-4 days, and orders to major cities in Melbourne, Sydney,
Queensland Adelaide and Tasmania take around 5-6
days. Deliveries to the Australian Capital Territory likewise should
take around 5 days, while rural areas tend to take a day or two
longer than their respective capital cities. If you purchase the
optional Express Post, delivery to major cities (on the Australia Post
Express Post network) will be reduced.
Q: How much information must I
supply when making an order, and how will it be used?
A: Because most purchases with
stolen credit cards are made online, all responsible online retailers must
be able to satisfactorily verify that an order was placed by the card
holder, or someone with permission to use the card. This means the
for credit card orders, enough information must be supplied in order to
verify the customer's address and other details. Of course, if
paying via cheque, bank deposit or money order, all we really need to know
is where you would like it sent. For credit card orders, we prefer
for you to supply at least 3 of the following: Fixed address, full name,
landline phone number, and a server-based (ie. not Hotmail, Yahoo!, etc.)
e-mail address. This allows very simple cross-referencing and
ensures that your order will be sent as quickly as possible. Of
course, many people prefer to use mobile numbers, free e-mail addresses
and P.O. boxes for discretion, which we completely understand. In
this instance, the mobile number and/or P.O. box address can be given in
the secure order form as desired, and any details that would help in
verifying the safety of your details supplied in the 'Additional
Information' field. We guarantee that this additional information
will not be used to contact you or anyone else, and will not be passed in
any form to any other parties - it will be used soley to verify your
details. Also, if you wish us not to contact you by any of the other
details supplied, you can instruct us of that wish in this field,
too. If you do not wish to supply any 'concrete' details in the
order form, you do not have to - but if we're unable to verify the orders
safety using the information supplied, we may be required to e-mail you
and request clarification. Full details of our policies, including
Q: Do you post to P.O.
A: We do - many
customers want their items delivered discreetly, and therefore do not wish
them to be delivered to their home if their nosey mother insists on
opening their mail. However, if you wish us to deliver to a P.O.
box, we do require that you supply a fixed-address in the 'Additional
Information' field of the order form to allow us to verify the security of
your order. High value orders may need additional confirmation,
which we will request if necessary.
Q: Do you accept credit and
accept credit cards through PayPal, and you don't need to have a PayPal
account to shop with us. After entering your details, you will taken
to the PayPal site where you enter the credit card details.
Unfortunately, most charge cards aren't accepted, however American Express
cards featuring the Mastercard logo are often accepted. The best way
to find out is to try.
Q: I've added a product to my
cart, but when I get to the checkout it's not there - why?
A: We may not have the product in
stock, or your computer may be set to not accept cookies. When our
stock of a particular item is depleted, we will remove it from the
category pages - the products page itself, however, stays online.
Although we no longer link to that page, search engines such as Google and
Yahoo still may. If the page for product that you're trying to
purchase was located directly through a search engine or other link, it's
best to try to find the product using our 'Search' page - if it can't be
located, then we're out of stock. If you can find it this way, your
browser probably doesn't support/hasn't enabled cookies - this can be
changed in the preferences or options menus of most browsers.
Cookies are just a little bit of information that stores what you've added
to your shopping cart.
Q: Can I purchase from you with
a mail order form rather than online?
A: Certainly, our mail order form can be accessed by this link, and you can
fill it in and print it out, or simply print it out and fill it in by
hand. Note that if using mail order, payment should be made as a
cheque or money order sent with the order form. If the window
doesn't open, you may need to disable pop-ups in your browser
preferences. If that doesn't work, simply email us at firstname.lastname@example.org
and we'll send one to your e-mail address.
Q: Do you have a store that I
A: Sorry, we're
online only at the moment. If you'd like to purchase one of our
products, but don't want it delivered to your door, please see the below
Q: I don't want my purchase
delivered to my house - is there another way I can order
A: You can have
any order sent to you care of your local post office. That is, the
address of the post office is on
the package instead of yours, and they hold it for you until you come to
pick it up. This way, nobody knows that you've had anything
delivered, and the post office staff have no knowledge of the parcel
contents. If you'd like your purchase sent this way, please let us
know in the 'Additional Instructions' field in our secure checkout, or
email us immediately after placing your order. We do still require
your home address if you are paying by credit card for security reasons,
but nothing will be sent there.
Q: Are batteries included with
A: Some Do Some toys,
especially those that use cell batteries, come with an extra set depending
on the supplier. Although we endevour to provide batteries with all toys,
we can not put batteries in express post bags or they end up going road
freight which is slow.
Q: Does 'free' postage just
mean that your prices are $8 higher than everywhere else?
A: Not at all. In most cases,
our products are similar or cheaper than competitors who do charge postage
- feel free to shop around, that way you'll feel comfortable knowing that
Sexy Toy Box gives you the best deal. For example, we sell the Fanny Hills
Inflatable Butt Plug for $29.95 (not on special), and some competing
websites sell it for $54.95 + postage. However, some small products,
such as simple rubber cockrings, must have a base price so as not to
actually cost us money to sell.
methods of payment do you offer, and how do I use
A: We offer the following
- Credit Card, ( Visa, Master Card, American
Express) Via Paypal with or without Paypal account
- Paypal ( via account)
- Money Order
- Direct Bank Deposit
- Mail Order form printed
You do not need a Paypal account in order to use
Paypal for your payment. Your details will be
collected and transferred using 128-bit encryption by our secure
Global Transaction Server. Cheques and money orders can be sent to
our post office box, the details of which are available here. Please
note that items will not be shipped until money orders are received and
cheques have cleared. Bank deposits and bank transfers can be made
directly into our bank account, and items will be shipped upon
confirmation that the deposit has been made. If you select 'Bank
Deposit' as your preferred payment method when making a purchase, you will
immediately be given the necessary details to complete the
Q: What happens if I order an
item, and for some reason it is unavailable?
A: We do try our best to ensure
that the items displayed in our store are all available, although
occasionally this may occur, for example if a large quantity of the same
item is ordered and we run out of stock. If this happens, we will
contact you as soon as possible and let you choose one of the following
solutions: we can attempt to get that item back in stock as soon as
we can (usually a few days), and Express Post it to you at no extra
charge, or; depending on the item we may be able to offer you a
similar one of equal or higher value, or; we can give you a full refund
via cheque or bank deposit, without charging any administration
fees. Which one of these methods is chosen is up to you, although we
are generally able to replenish our stock within a short time.
Q: Do you sell secondhand or
returned goods at reduced prices?
A: No! Intimate toys are not the
sort of thing that you should get 'pre-loved'. Due to health and
safety reasons, all items returned for any reason, regardless of
whether they have been used or not, must be destroyed and disposed
of. At Sexy Toy Box, we make sure that all items purchased are as
hygienic as possible - when testing they are only handled in a clean
environment using gloves, and we never, ever resell any
products. But if you can find an adult store that will, we
recommend that you leave and never go back... and wash your hands when you
Q: Do you mail out catalogues of all of your
A: Sorry, not at the
moment. Signing people up (unknowingly) to receive adult toy
catalogues is a oldie and a goodie, but means that producing catalogues is
usually not an option.
Q: Where can I find
explanations of what each type of product is?
information on all of our product types is available here. We
want you to know that a product is right for you, and to get the most out
Q: How long will it take for me
to receive my item?
order to bring you free postage on all items, we use Regular Post as
opposed to the more expensive Express Post. This means that
items will usually take an extra day or two to get to you, depending on
your location. However, if that extra day is important to you, we do
offer the choice of express post for $3 extra on top of the total purchase
price. Generally items take between 1 and 5 working days depending
on the time of day your order was placed, your proximity to Perth,
and your proximity to other major cities. Large items,
such as deluxe dolls and other bulky products, may be couriered, in which
case delivery will be overnight.
Q: How do I have my order sent
by Express Post?
Simply select 'Postage Options'
from near the bottom the product categories menu, and 'purchase'
the Express Post service. Please note that you only need to purchase
one regardless of the number of items you're purchasing.
Q: How are products tested
item that we receive is individually tested as far as practicable to
ensure that they are in good condition when they are sent. This
means checking that motors work, making sure that there are no breaks,
splits or peeling in the jelly or silicone, and generally ensuring that
they are fit for sale. Food handling gloves are worn during this
process for obvious hygiene purposes. Please note that we do not
test products if doing so would cause considerable damage to
Q: How do you prevent minors
from having access to your site and products?
A: We support voluntary labeling of
adult sites by an organisation called the R.T.A. This means that if the
'Ratings' option in your browser has been configured so as to disable
adult content, our site will not be accessible. If you are concerned
about your children accessing our site, or similar sites, we suggest that
you configure the 'Ratings' option in your internet browser (but you'll
have to disable it when you want to come back!). In addition, there
are various filtering programs, such as NetNanny, that will provide this
service. We are strongly against the sale of adult products to
minors, and take every practicable precaution in preventing such sales
through our store. Although we are an adult shop, and as such
obviously will have adult-oriented material on our site, all images that
could be considered as pornographic (for example, detailed photos of
genitals) have been blurred, essentially meaning that even if your child
does access our site, they will
only encounter material suitable for an MA or R rating, rather than true
Q: Do you sell DVDs?
A: Afraid not. Sexy Toy Box
Australia focuses on providing toys and products to enhance sexual
enjoyment between couples and individuals, and wish to be seen as a
friendly, fun online store, which DVD sales can often affect. In
addition, the sale of X-rated movies outside of the Australian territories
(A.C.T. and N.T.) is a tricky political issue, and is made more
difficult by the misdirected influences of particular religious
groups. Being a relatively small company, this is one service that
we cannot offer. We do however support any other organisations who
do sell adult DVDs, as we feel that it is every adult's right to view
non-violent erotica. After all, if you're not allowed to watch
people enjoy sexual activities, you should probably close your eyes during
sex, in which case we sell blindfolds to ensure that you are in no way
corrupted by enjoying your own sexual activity... Also, PayPal does
not allow the purchase of pornographic movies through them.
Q: I'm buying this item as a
gift - how can I ensure that the product is not damaged when I receive
A: We take care to
protect items in transit with bubble wrap, but occasionally items will be
handled roughly in transit which is unavoidable. If it is of utmost
importance to you that the item arrives in perfect condition, please email
us at email@example.com
and we will endeavour to ensure this. For small items, this will
mean many layers of bubble wrap, and for large items such as love dolls,
will require mailing boxes and packing foam. For small items we will
happily do this for free on request, but for large items a surcharge of $3
to cover the price of the mailing box will be required, which can be
selected/purchased in the 'Postage Options' category in our category list.
Q: I bought a toy from Sexy Toy
Box recently, but I don't think it's the one for me. What can I
for hygiene reasons we cannot accept returns or refunds on products that
don't suit you, even if they haven't been used. Try to keep in mind
that your body is a wonderful, complex thing that reacts to certain
stimulation and sensations differently to everyone else's, but because of
this you are quite likely to find that the toy which didn't quite float
your boat the first time you used it can send you to the moon a few weeks
later. One of the great things about adult toys is the
experimentation and exploration of your own (and your partner's) body, and
you will find new areas and sensations as you go.
Q: How do I use a promotional
A: Add your desired items
into your cart and proceed to the checkout as per normal. Before
entering payment details, there will be a field for an optional
promotional code - this is where you enter it.
Q: Why is Internet Explorer
telling me that it's blocked a security risk on Sexy Toy Box?
A: Most online stores use
'Shopping Carts' to track a customer's order. These carts are
generally in the form of 'Cookies' or similar, and require your computer
to store a small piece of information listing what products you would
like. Your computer is most likely blocking these requests to store
and send information, and in order to use our site you need to allow
them. Please note that the only purpose of these Cookies is to keep
track of your order - we do not collect information without your
Q: There's too much writing
next to each item! How can I make it take up less room?
A: In Internet Explorer: Go to the
View Menu, then choose Text Size, and select a smaller size.
Seamonkey and Netscape: go to Edit, then click on the + sign next to
Appearance, and select a new text size.
In Firefox: go to Tools
menu, choose Options, then click on the Content tab, and select a new font
size . We provide a lot information to help you make the best
choice, and if the description is overly long we use an abbreviated
version for the thumbnails. If you personally think this is a
terrible idea, let us know
Q: What will my credit card statement
A: PAYPAL *Validus
Enterprises. This could be any online/eBay shopping, without being
misleading at the same time.
Q: What will the packaging and return address
on my items be like?
A: The packaging
varies from item to item, depending on the product. Small products
such as vibrators, bullets and condoms will be in plain Regular Post
prepaid satchels or white padded bags, and large items will usually be in
Australia Post mailing boxes or plain cardboard boxes. The return
address will be STBA, P.O. Box 5519, Canning Vale
South, 6155 Western Australia. There will be no logos or
other information on the outside of the package.
Q: Do you sell the iVibe
Rabbits? I've heard that they're great and would like to try
A: We no longer stock iVibe
Rabbits, however if you would like us to order one in for you we are able
to do them for only $119.95 (compared to other stores, where they are up
to $199.95). We have decided to no longer stock iVibe Rabbits for
several reasons. Firstly, our testing of products before they are
sent found a dissapointingly high rate of product faults, which would
otherwise not be discovered until the toys were received by
customers. Secondly, we feel that they fail to live up to the hype
spun around them - there are many, many deluxe vibrators of higher quality
around. We personally recommend the Decadent Indulgence range, as
well as the Snow Bunny and Endless Pleasure. They have similar
recommended retail prices as the iVibes, but significantly outperform
Q: When and how much have you donated
to WSPA? Why do you do it?
A: We donate exactly 1% of our sales (before
any costs, deductions, etc.) to WSPA, shortly before the end of each
financial year. We do it because we want to - it is a personal
desire to make a difference and we encourage you to consider doing so as