No, we can only post within Australia. Every country has different laws regarding adult products, and it would be impossible to ensure that we conform with them all. If you’re from overseas, we recommend supporting local.
We send a confirmation email to the email address that you specify (unless you request otherwise) within 24 hours of sending your order. Quite often though, these emails will not arrive or will be filtered into your junk mail folder due to us having the word ‘sex’ in our address, firstname.lastname@example.org. If you’d like to confirm anything with us its simple send us an email.
Nothing. We offer free postage, on all items. No other online adult store that we’ve come across offers unconditionally free postage, with the general shipping costs ranging between $10 and $15, Were FREE even if you’re only buying something small.
Although offering free postage does reduce our profits per sale, we hope that by bringing a fairer deal to the customer that we will get more people finding us, and more people returning to us.
Our freight is free, but if you wish you can opt for Express Post for a flat fee added in your by choosing it from the ‘Extra Postage Options’ product category.
Please note that although the postage and handling is ‘free’ it is actually covered by the nice folk at Sexy Toy Box. This means that any refunds will be made minus the Actual postage costs incurred in the initial sale. Purchases deemed high-risk (such as high value purchases) may be sent via Registered Post at our expense.
It depends on your location and the time that your order was placed. At the latest, products will be sent the day after they’re ordered and paid for. We rely on Australia post for our deliveries, All Items are trackable but as a guide items to Perth should only be 1-2 days, and orders to major cities in Melbourne, Sydney, Queensland Adelaide and Tasmania take around 4-6 days. Rural areas tend to take a day or two longer than their respective capital cities. If you purchase the optional Express Post, delivery to major cities (on the Australia Post Express Post network) will be reduced.
Because most purchases with stolen credit cards are made online, all responsible online retailers must be able to satisfactorily verify that an order was placed by the card holder, or someone with permission to use the card. This means the for credit card orders, enough information must be supplied in order to verify the customer’s address and other details. Of course, if paying bank deposit or money order, all we really need to know is where you would like it sent.
Many people prefer free e-mail addresses and P.O. boxes for discretion, which we completely understand. In this instance, the mobile number and/or P.O. box address can be given but we may get in contact for your actual address.
We guarantee that this additional information will not be used to contact you or anyone else, and will not be passed in any form to any other parties – it will be used soley to verify your details.
If you wish us not to contact you by any of the details supplied, you can instruct us of that wish via email or in the comment too. If you do not wish to supply any ‘concrete’ details in the order form, you do not have to – but if we’re unable to verify the orders safety using the information supplied, we may be required to e-mail you and request clarification.
We do – many customers want their items delivered discreetly, and therefore do not wish them to be delivered to their home if their nosey mother insists on opening their mail. However, if you wish us to deliver to a P.O. box, we do require that you supply a fixed-address in the ‘Additional Information’ field of the order form to allow us to verify the security of your order. High value orders may need additional confirmation, which we will request if necessary.
We accept credit cards through PayPal, and you don’t need to have a PayPal account to shop with us. After entering your details, you will taken to the PayPal site where you enter the credit card details. The best way to find out is to try.
We may not have the product in stock, or your computer may be set to not accept cookies. When our stock of a particular item is depleted, we will remove it from the category pages – the products page itself, however, stays online. Although we no longer link to that page, search engines such as Google and Yahoo still may. If the page for product that you’re trying to purchase was located directly through a search engine or other link, it’s best to try to find the product using our ‘Search’ page – if it can’t be located, then we’re out of stock. If you can find it this way, your browser probably doesn’t support/hasn’t enabled cookies – this can be changed in the preferences or options menus of most browsers. Cookies are just a little bit of information that stores what you’ve added to your shopping cart.
You can have any order sent to you care of your local post office. That is, the address of the post office is on the package instead of yours, and they hold it for you until you come to pick it up. This way, nobody knows that you’ve had anything delivered, and the post office staff have no knowledge of the parcel contents. If you’d like your purchase sent this way, please let us know in the ‘Additional Instructions’ field in our secure checkout, or email us immediately after placing your order. We do still require your home address if you are paying by credit card for security reasons, but nothing will be sent there.
Some Do Some toys, especially those that use cell batteries, come with an extra set depending on the supplier. Not all toys will be supplied with batteries, and we can not post them in express post bags or they end up going road freight which is slow.
Not at all. In most cases, our products are similar or cheaper than competitors who do charge postage – feel free to shop around, that way you’ll feel comfortable knowing that Sexy Toy Box gives you the best deal. For example, we sell the Fanny Hills Inflatable Butt Plug for $29.95 (not on special), and some competing websites sell it for $54.95 + postage. However, some small products, such as simple rubber cockrings, must have a base price so as not to actually cost us money to sell.
Credit Card, ( Visa, Master Card, American Express) Via Paypal with or without Paypal account Money Order Direct Bank Deposit
You do not need a Paypal account in order to use Paypal for your payment. Your details will be collected and transferred using 128-bit encryption by our secure Global Transaction Server.
Bank deposits and bank transfers can be made directly into our bank account, and items will be shipped upon confirmation that the deposit has been made. If you select ‘Bank Deposit’ as your preferred payment method when making a purchase, you will immediately be given the necessary details to complete the transaction.
We do try our best to ensure that the items displayed in our store are all available, although occasionally this may occur, for example if a large quantity of the same item is ordered and we run out of stock. If this happens, we will contact you as soon as possible and let you choose one of the following solutions: we can attempt to get that item back in stock as soon as we can (usually a few days), and Express Post it to you at no extra charge, or; depending on the item we may be able to offer you a similar one of equal or higher value, or; we can give you a full refund via cheque or bank deposit, without charging any administration fees. Which one of these methods is chosen is up to you, although we are generally able to replenish our stock within a short time.
No! Intimate toys are not the sort of thing that you should get ‘pre-loved’. Due to health and safety reasons, all items returned for any reason, regardless of whether they have been used or not, must be destroyed and disposed of. At Sexy Toy Box, we make sure that all items purchased are as hygienic as possible – when testing they are only handled in a clean environment using gloves, and we never, ever resell any products. But if you can find an adult store that will, we recommend that you leave and never go back… and wash your hands when you get home.
Every item that we receive is individually tested as far as practicable to ensure that they are in good condition when they are sent. This means checking that motors work, making sure that there are no breaks, splits or peeling in the jelly or silicone, and generally ensuring that they are fit for sale. Food handling gloves are worn during this process for obvious hygiene purposes. Please note that we do not test products if doing so would cause considerable damage to packaging.
We support voluntary labeling of adult sites by an organisation called the R.T.A. This means that if the ‘Ratings’ option in your browser has been configured so as to disable adult content, our site will not be accessible. If you are concerned about your children accessing our site, or similar sites, we suggest that you configure the ‘Ratings’ option in your internet browser (but you’ll have to disable it when you want to come back!). In addition, there are various filtering programs, such as NetNanny, that will provide this service. We are strongly against the sale of adult products to minors, and take every practicable precaution in preventing such sales through our store. Although we are an adult shop, and as such obviously will have adult-oriented material on our site, all images that could be considered as pornographic (for example, detailed photos of genitals) have been blurred, essentially meaning that even if your child does access our site, they will only encounter material suitable for an MA or R rating, rather than true pornography.
We take care to protect items in transit with bubble wrap, but occasionally items will be handled roughly in transit which is unavoidable. If it is of utmost importance to you that the item arrives in perfect condition, please email us at and we will endeavour to ensure this. For small items, this will mean many layers of bubble wrap, and for large items such as love dolls, will require mailing boxes and packing foam. For small items we will happily do this for free on request, but for large items a surcharge of $5 to cover the price of the mailing box will be required, which can be selected/purchased in the ‘Postage Options’ category in our category list.
Unfortunately, for hygiene reasons we cannot accept returns or refunds on products that don’t suit you, even if they haven’t been used. Try to keep in mind that your body is a wonderful, complex thing that reacts to certain stimulation and sensations differently to everyone else’s, but because of this you are quite likely to find that the toy which didn’t quite float your boat the first time you used it can send you to the moon a few weeks later. One of the great things about adult toys is the experimentation and exploration of your own (and your partner’s) body, and you will find new areas and sensations as you go.
The packaging varies from item to item, depending on the product. Small products such as vibrators, bullets and condoms will be in plain Regular Post prepaid satchels or white padded bags, and large items will usually be in Australia Post mailing boxes or plain cardboard boxes. The return address will be DMT, P.O. Box 5519, Canning Vale South, 6155 Western Australia. There will be no logos or other information on the outside of the package.